IT managers are spending twice as much time supporting infrastructure as they should be, according to a survey commissioned by Microsoft.
The survey found that 62% of IT managers spend more than a day a week on unplanned activity, and 22% class their role primarily as "firefighter".
IT managers think they should be spending no longer than 16% of their time managing crises, but the according to the survey firefighting, as it is known, actually accounts for around 30% of their time.
More than half the 250 IT managers surveyed said reducing rebalancing their roles away from firefighting and towards strategic activity would improve IT efficiency and productivity.
The survey said IT pros who spend more than half their time supporting infrastructure are less likely to see themselves as delivering a proactive, good IT service than those who spend less time doing support.
Neil Sanderson, product manager for Microsoft’s System Center, said with businesses so reliant on IT infrastructures, a well maintained IT system can be the difference between failure and success.
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