IT managers need right tools for efficiency


IT managers need right tools for efficiency

Warwick Ashford

IT managers are spending twice as much time supporting infrastructure as they should be, according to a survey commissioned by Microsoft.

The survey found that 62% of IT managers spend more than a day a week on unplanned activity, and 22% class their role primarily as "firefighter".

IT managers think they should be spending no longer than 16% of their time managing crises, but the according to the survey firefighting, as it is known, actually accounts for around 30% of their time.

More than half the 250 IT managers surveyed said reducing rebalancing their roles away from firefighting and towards strategic activity would improve IT efficiency and productivity.

The survey said IT pros who spend more than half their time supporting infrastructure are less likely to see themselves as delivering a proactive, good IT service than those who spend less time doing support.

Neil Sanderson, product manager for Microsoft’s System Center, said with businesses so reliant on IT infrastructures, a well maintained IT system can be the difference between failure and success.

Measure IT alongside business aims >>

Can video conferencing up your productivity and reduce costs? >>

Lack of process integration holds IT managers back >>

Unearth the benefits of buried data >>

Comment on this article: e-mail

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy