Kenwood/DeLonghi is aiming to improve customer service with a new speech recognition system at its call centre.
The domestic appliance maker has chosen a speech self-service programme from Telephonetics VIP.
Kenwood/DeLonghi was already using the Telephonetics VIP Contact Centre system, and will use the speech self-service platform to handle straightforward repetitive calls to take the pressure off call agents.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
Jeff Turner of Kenwood/DeLonghi, said, “We were well aware of the benefits speech self-service can offer, but wanted to ensure that any implementation would not cause disruption to the level of service we provide to our customers.”
Comment on this story: firstname.lastname@example.org