The BT contract, the value of which has not been revealed, is the largest ever services contract won by Computacenter.
Under the contract, Computacenter will take responsibility for fulfilment, support and related services for BT's 112,000 global desktops.
Cost savings are a key component of the agreement, with Computacenter committed to delivering year on year cost reductions.
This will be achieved in part by Computacenter buying back most of the current BT desktop/laptop estate and providing BT with a single monthly charge for products and services.
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This approach will help deliver a managed technology refresh programme to BT. BT will also benefit from Computacenter’s Shared Services Factory (SSF) operating model.
SSF is designed to remove complexity, ensure best practice and embed quality improvement. SSF captures key elements of the most successful projects and uses them to create a flexible set of standards that can be applied consistently across future initiatives.
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