Rail ticket retailer TheTrainline, which handles more than 150 million journey enquiries a year and manages 14% of all intercity ticket sales, has chosen Serena TeamTrack to improve the tracking of software defects, as well as the management of changes to its online and call centre applications for its agency, train-operator and corporate customers.
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The system will track requests for changes to TheTrainline's CRM platform and ensure that defects and change requests are dealt with effectively.