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CIOs 'need to deliver strategic insight'

Cliff Saran

IT directors must focus on delivering strategic insight and leadership to the business, based on their understanding of technology and the connected economy, Gartner will tell IT directors this week.

At the analyst group's annual ITxpo, Gartner analyst John Mahoney is presenting several sessions as part of the "next step for the CIO" track, which covers how IT directors can build on IT's strong internal focus to deliver growth and results.

Mahoney believes that IT departments should not only be aligned with the goals of the business, but should work more closely with business users.

"The IT organisation is not simply a contract-driven supplier," according to Mahoney. "Rather, it should be fully engaged with the risks and success of the enterprise and with planning its future direction."

Another key issue for IT chiefs to resolve will be how to satisfactorily manage their in-house and outsourced IT functions.

Mahoney recommends that CIOs try to get the right mix of outsourced and in-house IT, based on differentiating between core and non-core business requirements and taking account of market characteristics.

Whatever the final balance between the two, he said IT directors should treat the integration of internal and external resources as a multisourcing discipline requiring specialist management skills.

 

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