Three Northamptonshire councils have jointly procured a customer relationship management (CRM) application from...
software supplier Lagan in an £800,000 deal.
Corby, Daventry and Northampton, which are all district councils providing a limited range of services, opted for a joint procurement because they had each identified a business case for implementing CRM.
Northampton Borough Council’s business process manager Lee Robinson said, “We had all come to the conclusion that to transform, a CRM was needed.”
They decided to procure the system from the local government specialist supplier rather than sharing with a larger council because the nearest big council, Northamptonshire, had yet to implement a CRM.
Unlike a recent CRM implementation in County Durham, the three Northamptonshire councils decided against implementing a single instance of the CRM software.
Robinson said, “We did talk about how we can use CRM in a shared services way, but none of the councils had plans sufficient to leverage that.”