BBC outsources business processes to India


BBC outsources business processes to India

Tash Shifrin

The BBC has selected Xansa as its preferred supplier for a 10-year business process outsourcing (BPO) contract worth £85m.

The contract is expected to save the BBC more than £200m over the next 10 years. The deal will be the BBC’s first for offshore outsourcing, with transaction processing to be carried out in Chennai, India, while voice contact services will be provided from UK locations.

BBC group finance director Zarin Patel said, “I am confident that Xansa will help us to further transform our finance and business processes. By moving our transaction processing to India we are demonstrating that we are prepared to take bold and imaginative decisions.”

The deal is to be signed in November, with Xansa taking over responsibility from July next year. It will cover finance and accounting services, including purchasing and sales transaction processing, artist and contributor payments, financial management and project accounting, and payroll and expenses processing.

Xansa secured the contract after bidding against current provider EDS, Capita and Infosys BPO. The contract will also see Xansa working with the BBC’s IT service provider, Siemens Business Services, to provide infrastructure, applications support and customer service facilities.

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