Property firm Land Securities has extended its contract with e-learning provider SkillSoft in a two-year deal worth more than £215,000.
SkillSoft provides online training to 2,000 employees across Land Securities’ business, following the success of a customer service training project for 99 call centre staff, which produced savings of more than £33,500 from the training budget in six months.
The new contract will see SkillSoft delivering Land Securities branded training through its online learning portal, SkillPort. The training package will include business and IT content, and Land Securities will also use SkillSoft’s virtual classroom technology to create tailored training modules.
Angela Williams, group human resources director at Land Securities, said a key advantage of the SkillSoft package was that staff could “spend 10 to 15 minutes looking up what they need to know and then apply it straight away”.
She added, “This self-led learning approach has already been embraced by our customer service staff, which has actually helped with staff retention – instead of moving out of the business, employees now have the skills to move to other roles within the company.”
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