Lloyds TSB has signed a five-year, multi-process human resources outsourcing deal with Xansa.
The multi-million pound deal covers HR functions including administration, recruitment and existing help-desks for training, advice and guidance, and general queries.
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The service will be delivered by around 150 people situated in Xansa’s offshore delivery centres in India.
Xansa will work with Lloyds TSB to develop, host and support new recruitment and management information platforms and to transform HR processes.
Outsourcing the HR processes to Xansa is set to enable the bank to improve the technology platforms underpinning its HR administration.
The re-engineering of HR processes will allow UK staff to focus on face-to-face support, policy guidance and other specialist HR services to employees and line managers.
The HR deal is an extension to Xansa’s partnership with the bank. Lloyds TSB has already outsourced IT, finance and accounting processes, and a portfolio of industry-specific back office processes to Xansa.
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