ING signs £571m outsourcing deal


ING signs £571m outsourcing deal

Antony Savvas

ING has signed a five-year €800m (£571m) outsourcing agreement with a variety of suppliers to manage its workplace IT.

The bank has signed a memorandum of understanding with a group consisting of Accenture, Atos Origin, Getronics and KPN.

It covers the outsourcing of workplace services at ING’s banking and insurance operations in the Netherlands and Belgium.

The services include the installation, maintenance and support of desktops, laptops, printers and telephones.

The final contract with the suppliers is expected to be signed at the end of 2006.

The five-year contract will lead to 490 ING staff in the Netherlands and 60 staff in Belgium transferring to the outsourcing suppliers.

ING said the deal was part of its efficiency initiatives announced in 2005, which are expected to produce annual cost savings of about €460m.

These savings include €230m as a result of streamlining and outsourcing the bank’s operations and IT organisation.

In total, about 2,200 staff will be transferred to outsourcing partners as a result of the overall programme.

ING is now in talks with the unions that represent the staff who will be affected by the  memorandum of understanding.

ING already has an existing €200m software development deal with LogicaCMG, and a €400m document processing contract with Astron.


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