Local authorities should make greater use of shared services for common functions such as finance and human resources, government CIO Ian Watmore told the Society of IT Managers (Socitm) conference in Brighton last week.
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“There is huge scope for joining up [across] organisational boundaries and getting efficiencies in back offices, he said.
The public sector is made up of 1,300 bodies most with their own finance and HR functions, he told the conference of local authority IT managers.
Watmore said, “There are huge efficiency gains for the public purse and huge effectiveness gains. It’s still a long way from practice.”
Socitm members should set up shared services that use Government Connect for authentication and data standards.
So far, the only major local authority IT project to authenticate customers using Government Connect is the London Borough of Lambeth’s integrated customer record. Lambeth has been populating the record with customers’ transactions since it enabled authentication 12 month ago.