Deutsche Bank has signed a five-year deal worth between £55m and £80m with service provider Getronics for IT service desk and desktop services.
The contract covers 24,000 Deutsche Bank employees primarily based in the US and UK. It expands on Getronics' current three-year relationship with the bank, providing services for Deutsche Bank's remote users.
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Getronics said it already has assets and infrastructure in place in 30 countries in which Deutsche Bank operates and can deliver services in 60 more.
Deutsche Bank will begin to move desktop services from IBM Global Services over to Getronics this month, with full service delivery starting in November 2005.
The bank is a major user of Citrix-based thin clients and servers, and said last October it planned to cut the number of PCs it owns by adopting more thin clients and back-end servers.
Henry Fieglein, Deutsche Bank's director of global architecture, said thin clients were easier to maintain than PCs and in future Deutsche Bank employees would access not only applications but other desktop functions such as voicemail via thin clients.