Tesco is working with Computer Associates to provide a centralised IT service management framework.
The retailer is using CA to support its operations in the UK and 11 other countries in Europe and South East Asia. CA’s Unicenter software will be used to manage and control the legacy systems Tesco has inherited through various international acquisitions.
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Joe Galloway, group infrastructure director at Tesco, said, “The company has expanded, through organic growth and acquisition, which brings with it the challenge of pulling together islands of technology.”
Tesco believes it will benefit from achieving standardisation through the implementation of CA’s IT management software, rather than replacing disparate hardware and software. Unicenter will provide software delivery, asset management and remote troubleshooting capabilities.
Galloway plans to use Unicenter to manage Tesco’s IT using a set of common tools and processes. One of the first applications of Unicenter will be to use the software delivery module to push CA’s eTrust software upgrade out to PC and handheld computing devices worldwide.