The high cost of e-mail mismanagement

News Analysis

The high cost of e-mail mismanagement

A survey of CIOs’ perceptions of the importance of e-mail storage and retention, and the readiness of e-mail systems to meet reporting regulations, found that CIOs have little confidence in the compliance of their systems even though they know that employee misuse could result in heavy fines or prosecution.

Ninety-nine per cent of CIOs questioned believe e-mail could have a negative impact on their company's reputation, yet they are still knowingly not investing sufficient funds to improve their e-mail systems.

Eighty per cent of respondents to the Cryoserver survey have little or no confidence in their company's e-mail systems' compliance with regulation. Only 18% feel that current investment in their systems is sufficient, and 68% had to retrieve e-mails in the last year to resolve a compliance issue.

There is little doubt that rogue e-mail usage can be a company’s Achilles heel, but many CIOs underestimate the potential costs. Asked what they thought was the typical cost to a company of a lawsuit resulting from misuse of e-mail systems, 50% of the respondents estimated a figure of up to £50,000. However, one systems integrator claimed it would cost more than £4m to search five years of e-mail to defend itself against claims of a defamatory reference for an ex-employee.


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