Lloyds TSB has announced a new multi-million pound business process outsourcing (BPO) deal with Xansa, which will see an increased amount of the bank’s IT services sourced from India.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
Xansa currently already supports industry-specific back office processes at Lloyds TSB. Under this new five-year contract, Xansa will take on further back-office processes to enable Lloyds TSB to provide improved and more personalised customer services.
Ian Thompson, Lloyds TSB director of group operational services, said: “To maintain our strong competitive position, it’s crucial that we focus on providing the right service to our customers in a cost efficient way.”
Thompson said the latest Xansa deal would expand the company’s India-based BPO capabilities and provide greater flexibility to its service operations.
Alistair Cox, Xansa chief executive, said the contract would strengthen the supplier’s position as a leading UK provider of back office processes sourced from India.
Lloyds TSB awarded IBM a £500m contract to supply voice and data services to the bank last December. It followed this deal up with a £170m desktop outsourcing contract with Fujitsu Services this spring.