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Lloyds TSB increases reliance on India for IT services

Antony Savvas

Lloyds TSB has announced a new multi-million pound business process outsourcing (BPO) deal with Xansa, which will see an increased amount of the bank’s IT services sourced from India.

Xansa currently already supports industry-specific back office processes at Lloyds TSB. Under this new five-year contract, Xansa will take on further back-office processes to enable Lloyds TSB to provide improved and more personalised customer services.

Ian Thompson, Lloyds TSB director of group operational services, said: “To maintain our strong competitive position, it’s crucial that we focus on providing the right service to our customers in a cost efficient way.”

Thompson said the latest Xansa deal would expand the company’s India-based BPO capabilities and provide greater flexibility to its service operations.

Alistair Cox, Xansa chief executive, said the contract would strengthen the supplier’s position as a leading UK provider of back office processes sourced from India.

Lloyds TSB awarded IBM a £500m contract to supply voice and data services to the bank last December. It followed this deal up with a £170m desktop outsourcing contract with Fujitsu Services this spring.


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