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Microsoft plans OneCare customer support

Antony Savvas

Microsoft is planning to deliver Windows OneCare, a comprehensive and simple-to-use consumer subscription service that will provide automated protection, maintenance and performance tuning as an all-in-one package for Windows-based PCs.

Windows OneCare is initially being distributed to Microsoft employees this week as part of an extensive testing and development process before broad public beta availability scheduled for later this year - either this summer or autumn.

The cost of the subscription service so far hasn’t been finalised.

"Windows OneCare is the next major advance in our ongoing efforts to help keep consumers' Windows-based PCs healthy in a way that's simple and as worry-free as possible for them," said Ryan Hamlin, Microsoft general manager of the technology care and safety group.

"We're designing the service so it will continually update and evolve over time, helping to ensure that our customers will have the most complete and effective protection and safety services in place every time they turn on their PC," he said.

Windows OneCare is being designed to address core safety concerns such as worms, viruses and spyware, but also to cover broader PC health issues, like helping to protect electronic assets such as digital photos, music, financial data and software; and guarding against performance degradation and system clutter that can result from heavy use.


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