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Siebel extends self-service software

Antony Savvas

Siebel Systems has released new versions of its software for customer self-service and e-billing.

The web-based products - Siebel Self-Service for Cards and Siebel Self-Service - are designed to allow companies to manage every aspect of their customer service relationships, while cutting operational costs by reducing the number of times a customer has to ring a call centre about bills.

Siebel Self-Service for Cards allows card issuers to offer a complete online self-service solution to consumers and commercial cardholders, according to Siebel.

The solution includes online self-service, e-billing, spending analysis and case management capabilities, including electronic statement delivery, multiple years of statement archiving, and instant enrolment as well as recurring, scheduled and one-off e-payments. 

Siebel Self-Service for Communications allows telecom providers to offer customers online access to their communications bills and account data, enabling them to manage every aspect of their service relationship online from a single interface.

The software also enables telcos' customers to activate and manage subscriptions and report and resolve problems online. Business customers can complete these activities for individual employees, as well as for company departments and divisions across the enterprise.

The suite includes modules for e-billing and payment, self-care, e-billing reporting and analytics, and online rate plan advice.

Siebel already provides self-service and e-billing solutions for the banking, financial services, government, healthcare, manufacturing/distribution and utilities sectors.


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