DHL chooses CRM to centralise global operations


DHL chooses CRM to centralise global operations

Antony Savvas

DHL Global Mail has implemented the subscription-based customer relationship management (CRM) package for its international operations.

DHL said 320 users around the world are using the solution to support sales, marketing and customer service.

The system has been fully integrated into DHL’s existing SAP and Cognos business systems, to ensure all business information is centrally available.

Uwe Zahn, who is responsible for the planning and implementation of the system at DHL Global Mail, said, "Traditional solutions would have required much more implementation time. provides us with a consistent solution on an international basis, which is strategically a significant move forward."

DHL Global Mail is part of the international mail division of Germany’s Deutsche Post.

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