Business and IT directors are still at loggerheads on key technology issues, according to a new survey by the Economist Intelligence Unit.
More than 60% of UK chief executives questioned said that their company’s technology does not normally meet their expectations, compared with 39% for IT directors.
In addition, the majority of chief executives said their company networks were not living up to their expectations.
Meanwhile, IT directors complained that the board does not understand technology or give enough support for IT projects.
The survey of 150 senior executives, commissioned by Telewest Business, confirms a clear divide within UK businesses over the role and performance of IT.
The top IT spending priorities for 2005 given by respondents were improving customer relationships (68%), lowering costs and maximising efficiency (60%), and managing risk better (50%).
Despite a steady recovery in the IT spending and the jobs market, only 43% of companies surveyed said they were planning to increase their IT budgets during 2005, compared with 58% in 2004.
When directors were asked how they measured the value of IT investment 76% said they focused on IT’s impact in reducing operational costs, followed by IT’s impact on the quality of customer service (68%), and regular audits of security safeguards (52%).