Nokia has introduced Nokia Field Force Solution for management of tasks and service team workflow in the field.
Based on RFID technology, Nokia Field Force Solution is designed specifically for industry sectors such as security, services, utilities, health care, and government branches to increase the efficiency of field personnel.
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Application examples include repair, maintenance, asset management, time, attendance, meter reading and work completion reporting.
The new solution enables real-time, two-way interaction between the client software, Nokia Local Interactions Server and a company's existing back-office systems, such as work scheduling, task management or information databases.
A claimed unique benefit of Nokia Field Force Solution is that it allows both the sending of information on location, work time or task status from the field to the office and the receiving of information, such as service instructions or work assignments on the field.
Touching the RFID tag placed on objects - such as billboards, meters or other equipment - with the Nokia RFID enabled phone start the information exchange. The data is then sent as text message or GPRS data as real-time exchange with the Nokia Local Interactions Server and the company's systems.
"The Nokia Field Force solution supports real-time enterprise by allowing high visibility on delivered services. It reduces costs of field services while improving quality. Companies can significantly improve their workflow management and increase effectiveness of their operations," said Gerhard Romen, head of market development, Nokia Ventures Organisation.
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