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ITSM 5.0 achieves ITIL enhanced status

Antony Savvas

FrontRange Solutions has announced that its upcoming IT Service Management 5.0 toolset has achieved IT Infrastructure Library (ITIL) enhanced certification.

FrontRange is a specialist in service management and customer relationship management software solutions for small to mid-sized enterprises, and the certification was made by leading consulting and training provider Pink Elephant.

Pink recognises software tools that have been objectively assessed based on guidance provided by the Office of Government Commerce and certified by a qualified Pink Elephant IT service management consultant. 

Tools are certified as ITIL service support-compatible if they have been verified in the four support processes of incident management, problem management, change management and configuration management.

Enhanced certification, the highest level of ITIL compatibility, goes to tools verified for these four support processes, plus at least one of the remaining three processes (service level, release and availability management).

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