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Norwich sends 'boring' jobs to India

Nick Huber
Offshore outsourcing could relieve UK IT staff from mundane work maintaining old systems, according to an executive at insurer Norwich Union.

Norwich Union, whose parent company is insurance giant Aviva, has been at the forefront of offshore outsourcing. It has moved 3,500 mainly administrative jobs offshore, with another 1,000 posts due to go by 2005.

Ian Butterworth, managing director of central services at Norwich Union, told Computer Weekly that it plans to create 450 IT roles in India by the end of this year. The Indian staff will support the company's Oracle applications and parts of its general insurance business.

However, Butterworth stressed that wholesale outsourcing of the UK IT department overseas was not part of its thinking.

His comments show a new way of management could sell outsourcing plans to sceptical staff.

He added that offshore suppliers could help maintain old but crucial legacy systems, freeing up IT staff for more interesting work.

"We have been exploring this with our Indian IT partners. It potentially leaves UK IT staff with a more interesting diet of work."

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