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E-mail policy needs to be higher up board agenda

The IT director must get involved with top business management to establish company policies and put in place technology that...

The IT director must get involved with top business management to establish company policies and put in place technology that will manage e-mail, a report from analyst firm Butler Group has advised.

It warned that although the corporate e-mail system was now regarded as a business-critical application, since it was an integral part of other applications, it was often not treated in the same way as other business-critical systems.

"In our opinion, e-mail management is a mix of business strategy supported by technology," the report's author, Sue Clarke, senior research analyst at Butler Group warned.

She said a business may not be able to function if the e-mail system fails when it is integrated in business processes, or the e-mail client is used as the user interface of another application, or as a to-do list.

The report found that while organisations recognised the fact that compliance and lawsuits required the retention of e-mails, few companies realised that it also necessitates the ability to retrieve them.

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