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In the survey of 350 companies, AMR found that 40% of respondents had not deployed web services and had no plans to, and that of the 73% that had deployed web services, they were running fewer than five web service projects in a production environment.
AMR analyst Eric Austvold believed that the lack of adoption was because of the immaturity of the technology. He said, "Web services are do-it-yourself technologies that need a lot of care and feeding."
According to Austvold, few users have upgraded their packaged software to the version that supports web services. In his experience, even those businesses that are running web services-enabled packaged software revert back to old interfaces for integrating applications.
He advised that during 2005 users should "invest in small, internal projects to build composite applications to consolidate data for real-time business dashboard functions."
Beyond 2005, Austvold recommended that users plan for a service-oriented architecture (SOA). With an SOA, an IT infrastructure is built out of independent software components that communicate using web services protocols.