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The department store is installing Itim's Chameleon Epos system and Grantfort Computer Systems' Merret supply chain product in a project worth £2m.
Chameleon will operate in a Windows 2000 environment and the supply chain software will run on IBM iSeries servers, offering "tried and tested stability", said Martin Schofield, head of IT at Harvey Nichols.
The overhaul will accommodate the company's growth from a single site to a multi-store chain across the UK. The two products will help Harvey Nichols improve customer service by making near real-time stock information visible at the till point. The software will allow Harvey Nichols to deliver chip and Pin capabilities. It will also provide an infrastructure that will allow for further expansion in the UK.
Schofield said it was essential for the company to implement technology to control and reduce revenue overheads. "Sensible licensing arrangements and optional maintenance payments that yield functional enhancement were stated as project prerequisites," he said.
The roll-out of the Epos system across 360 tills is expected to be completed in time for Christmas. The supply chain system is due to go live by April 2005.