HP adds ID management to service desk software

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HP adds ID management to service desk software

Hewlett-Packard has unveiled HP OpenView Select Identity, an identity management product designed to automate a full range of identity and access control tasks.

HP OpenView Select Identity, which emerged from HP's purchase of TruLogica in March, will be integrated with HP OpenView Select Access, which itself evolved from the purchase of Baltimore Technologies in 2003, according to Andrew Flint, product manager for Select Access. 

Adding identity management to HP Service Desk software could allow end users to reset passwords on their own, bypassing a service desk call at a savings of $15 (£8) to $30 a call, said Christopher Pfister, director of IT service and security management for HP.

"HP is now offering a complete password management solution," he added. 

The University of Colorado purchased Select Access from HP in February and has a roll-out scheduled for completion in October, according to Jon Giltner, director of IT analysis architecture and security at the university. The new Select Identity product, and others like it in the market, are being reviewed by the university. 

Giltner said Select Access has clear benefits for 200 departments at the school, but Select Identity would be a lower priority since it would improve only how efficiently the IT staff operates. 

Select Access helps centralise authentication and authorisation tasks across the university. Before the project began, IT staffers in each department might develop a web application that asked for a student's private data and then stored that data in the department's server - where security would be as robust as a central location, Giltner said. 

Select Access was easy to add to the university's 12-year-old central authentication application. By using the Select Access process atop the older application, user data is kept safer and the process for authentication is more efficient, he said. 

The release of both Select Identity and Select Access shows HP is trying to offer a well-rounded security management capability that competes with products from other major companies such as IBM Tivoli, Computer Associates International and BMC Software, said Pete Lindstrom, an analyst at Spire Security. 

Tivoli leads in identity management, but there are many smaller companies that are also important, such as RSA Security, Entrust and Netegrity. 

Select Access starts at $21 per user for 1,000 users, and drops in price as the number of users increases. Select Identity starts at $75 per user for 1,000 users. Both are available now.

Matt Hamblen writes for Computerworld


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