United Parcel Service has unveiled Quantum View Manage, an application which allows its small-package shippers to improve parcel tracking within their own supply chains.
The web-based application allows shippers to view shipment information for multiple accounts without a tracking number, so they can see when a package is processed, in transit, when it arrives or if and why it is delayed.
"Customers can customise the information they're receiving because different departments within different companies have different needs," said UPS spokeswoman Laurie Mallis.
"For example, the customer service department might want to know if a package has been shipped or if there's a delay because of customs clearance or weather. They'll be notified via e-mail, so they see problems before their customers do, so it allows them to provide better customer service."
Quantum View Manage can also help with managing inventory.
"One company uses the product to see inventory coming in and out of stores and ... can see easily if a product that has shipped is selling or not, and if it's not selling in one store it can take it and send it to another store," Mallis said.
She added all 622 customers who tested the product have migrated to it., and another 300 customers are asking for it.
Linda Rosencrance writes for Computerworld