Internet service provider Earthlink is to cut 1,300 of the company's 3,300 US jobs by the second quarter of this...
"Most of these jobs are going to be outsourced. It's a process that we began last year," said Dan Greenfield, Earthlink's vice-president of corporate communications.
Earthlink cut 1,300 jobs in its support operations in January 2003, Greenfield said.
The company now outsources approximately 70% of its technical support operations to companies in the US, the Philippines and Jamaica. With this latest round of outsourcing, almost all support operations will be run outside the company.
The job cuts will affect workers in Earthlink's contact centre operations in Atlanta, Harrisburg, Pennsylvania, and three locations in California.
The 2,000 employees who will remain with the company are primarily located in Earthlink's Atlanta and Pasadena offices.
Earthlink has about five million subscribers in the US.
Robert McMillian writes for IDG News Service