Response Maintenance and Building Services used PDA devices and always-on GPRS technology to transform its business. The company cut costs, boosted productivity improvements, and achieved a 12-month return on investment.
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Response beat 2,944 other small and medium-sized organisations from across the UK - up 75% on last year - to win the title National E-Commerce Awards Winner 2003 and a £30,000 prize.
Presenting the award, e-commerce minister Stephen Timms, said, "Today's winners are role models who can encourage other businesses, local communities and professional bodies to take up the challenge and reap the benefits that e-business has to offer."
As well as four national category winners, four new innovation category winners were selected from 44 regional finalists.
The awards are backed by the government's UK online for business IT advice service for SMEs.
The 2003 national category winners are:
E-business start-ups: Mothersbliss.com
E-business: Caldwells Group
Voluntary & community sector: The Pentalk Network
The new innovation winners are:
Use of mobile & wireless technology: Response Maintenance and Building Services Ltd
Use of broadband technology: Signposts at Tyne Tees Television
Advanced supply chain integration: IMS Ltd
Best use of technology means business (TMB) advice: Hideaway Country Holidays Limited