Orbitz, the airline-owned travel website, has suffered an outage related to an Oracle database on which Orbitz operates the site.
Orbitz spokeswoman Carol Jouzaitis said it was the most severe outage to hit the online operation since the site launched about two years ago.
Jouzaitis said the site went down early Wednesday morning (16 July) and was back up very early Thursday. She stressed that no customer data was lost or corrupted as a result of the outage.
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"It was an [Oracle] database issue, and we decided to make an architectural change to the site, a change that will put us in a position to move forward with even higher reliability," Jouzaitis said. "The site is performing great now."
Jouzaitis said that as a result, Orbitz is no longer using Oracle's 9i Real Application Clusters database software.
The Orbitz outage comes at a time when Oracle is touting its "unbreakable" software in an extensive marketing campaign. Unbreakable refers to a database that will not go down, even if the server or the site fails.
Oracle is also in the midst of a hostile takeover of rival PeopleSoft and is trying to project a customer-friendly image.
Linda Rosencrance writes for Computerworld