Microsoft offers two years' extra support on older software

Microsoft has thrown a lifeline to users running older versions of its software by extending support for products by an...

Microsoft has thrown a lifeline to users running older versions of its software by extending support for products by an additional two years

Lars Ahlgren, senior marketing manager at Microsoft, said products were previously supported for five years. The new Support Lifecycle policy allows for five years of mainstream support from the date of a product's general availability with an option to purchase extended support during the two years following mainstream support.

There are, however, limitations with extended support compared with mainstream support. For a start, all support incidents are charged and is limited. Ahlgren said, "We are committed to making a reasonable effort," when Microsoft is notified of a problem. But, he added, "There is no escalation process," so users of older products covered by extended support may find it difficult obtaining hotfixes for problems they encounter.

He said the main driver for extending support was to provide users with accurate information on the level of support they would receive from Microsoft. A list of the state of support for all products can be found at;en-us;obsoletewin.

The list shows that people on Windows 95 have only until the end of the month before all forms of support run out. Ahlgren said with products that have service packs, Microsoft would support the most recent service pack together with the previous service pack release.



Enjoy the benefits of CW+ membership, learn more and join.

Read more on Business applications



Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:




  • Dissecting the Hack

    In this excerpt from chapter three of Dissecting the Hack: The V3RB0TEN Network, authors Jayson E. Street, Kristin Sims and Brian...

  • Digital Identity Management

    In this excerpt of Digital Identity Management, authors Maryline Laurent and Samia Bousefrane discuss principles of biometrics ...

  • Becoming a Global Chief Security Executive Officer

    In this excerpt of Becoming a Global Chief Security Executive Officer: A How to Guide for Next Generation Security Leaders, ...