E.piphany suite boosts Web services support


E.piphany suite boosts Web services support

CRM company E.piphany has boosted its support for Web services integrating Microsoft's MapPoint .net geographic mapping system into its sales software suite.

E.piphany officials claimed the suite demonstrated how quickly and easily Web services architectures can help create application capabilities by combining components from multiple vendors.

Although MapPoint is a .net-based Web service, and E.piphany's E.6 solution is based on Java 2 Enterprise Edition, open Web services standards allow for seamless interoperation between the technologies, said Phil Fernandez, E.piphany's executive vice-president of products.

With the integration of MapPoint, end-users will be able to have the sales module call the Web service to map customer locations, obtain driving directions and plot travel itineraries without leaving the E.piphany applications.

"It allows our customers who are, in this case, mobile field sales reps, to be able to plot and map and get driving directions to customer sites," said Paul Rodwick, E.piphany vice-president of market development and strategy.

"They can not only manage their pipeline and all their contact history, they can also now make sure that they get to their appointments on time and are well prepared."

E.piphany plans to add support for additional .net Web services in the future, Rodwick added.
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