Users sue Toshiba over Satellite notebook design

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Users sue Toshiba over Satellite notebook design

Owners of Toshiba's Satellite 5005 series notebooks have filed a class-action lawsuit against Toshiba America, alleging the company knowingly concealed a design flaw that caused the notebooks to overheat and shut down, and compounded the problem with its attempts to fix the situation.

The suit states that Toshiba was aware its Satellite 5005-S504 and Satellite 5005-S507 contained a design flaw that made them unable to perform at advertised levels due to their inability to dissipate heat from their 1.1GHz Pentium III processors from Intel.

Toshiba marketed the notebooks as "the ultimate multimedia machine", but the notebooks were unable to handle the high levels of processing power needed for gaming and multimedia presentations, the suit alleges.

BIOS upgrades provided by Toshiba to solve the problem prevented the notebooks from shutting down but at the expense of processing speed, rendering them unsuitable for multimedia applications, the plaintiffs claimed.

Desktop processors have been used in notebook computers over the past year as a low-cost way to boost performance.

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