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Pulsar xSP enhancements include an automated SLA early warning alert system for account and business managers and an SLA report card featuring real-time snapshots and historical analysis, said Phil Hollows, vice-president of product marketing for Response.
Pulsar xSP is designed to tackle and monitor a more complex, high-bandwidth breed of services being sought by customers as part of a software delivery package, such as VoIP (voice over IP), encryption-heavy VPNs (virtual private networks), and Openwave e-mail implementations.
According to Hollows, Response's monitoring product is built on industry standards including XML, HTTP, and SSL (Secure Sockets Layer), allowing service providers to perform a number of tests and deliver metrics around application performance and network operations through testing points either in-house - to monitor outsourced services being delivered - or behind firewalls at customer sites.
"If you look at an SLA in terms of network quality, if there's a violation a provider has to prove they're not responsible. We can resolve some of those finger-pointing issues," Hollows said. "[Pulsar xSP] has SNMP device statistics, such as CPU utilization, also SNMP from Oracle, BEA Weblogic, Microsoft SQL Server, and end-user transactions, [as well as] full Web and full database transaction capability."
Pulsar xSP costs $40,000 (£27,350) for a server licence and 20 software agents.