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Infosys offers business process services

Infosys Technologies, one of India's largest software developers, has announced that it is diversifying into offering business process outsourcing (BPO) services to multinational clients.

The company is investing £3.5m in a subsidiary company that will offer these services. The subsidiary will, initially, concentrate on offering transaction processing and accounting services for financial services customers.

"This is a strategic element in our plan to offer end-to-end services to our customers," said Phaneesh Murthy, head of sales and marketing at Infosys.

"The objective is that if we take over, say, the entire claims platform for an insurance company, the technology development related to that can be done by Infosys, while the actual claims processing can be done by this subsidiary."

In the first phase, Infosys plans to offer the BPO services to its existing customers for software development services.

A number of Indian software services companies have announced plans to offer BPO services. They are likely to have a head start over pure-play BPO companies in India, according to Roland Wee, fund manager at ING Investment Management, based in The Hague, Netherlands.

"Someone starting from scratch would face considerable inertia in gaining acceptance," Wee added. "Indian software companies have demonstrated an ability to do what the Westerners do not want to do, and to do it better and cheaper."

Infosys has also started offering information technology (IT) outsourcing services. It has signed agreements with two undisclosed multinational customers to provide around-the-clock support for their mission-critical applications.

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