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Pankaj Vekria, commercial director at LAN 2 LAN, felt that although it had invested between £60,000 and £70,000 on a training room, it had not received a great deal of support from Check Point.
"[Support] has not been as forthcoming as one would like. We were under the impression that there would be a lot of vendor support, but on that front I can categorically say there hasn't been," he said.
There have been complaints of delays from attendees who have passed the course.
Having passed, a student should be issued with a user name and password to gain full access to Check Point's secure site, which includes white papers and knowledge tools, but this information has not been available as quickly as it should be.
Christopher Cox, a specialist instructor at Aris, agreed access to Check Point's Web site can be a problem. "Evaluation licences are a problem area for Check Point. [Even when you have the user name and password] it is not a great site as it is difficult to find what you want," he said.
Once attendees to the course passed their exams, "getting a password and user name takes time", he added.
Niall Moynihan, technical director at Check Point, admitted he had received one or two calls from ATCs but believed it was nothing serious and said it could be because "we have changed the look and feel of the Web site a couple of times".
He added: "We have doubled the number of ATCs from six to 12 because of demand."
Check Point is holding an ATC day on 28 February where new programmes will be looked at (see Meet the Reseller, page 49).