Guinness manages global views


Guinness manages global views

Antony Adshead
Drinks group Guinness can take a global approach to IT purchasing with the roll-out of new service management software.

Following the merger with UDV, Guinness has now implemented a single service management platform Peregrine's Remedy Service Management suite.

The improved visibility offered by the system will enable the drinks giant to look at standard processes for helpdesk operations and global supplier agreements.

Guinness has just completed a feasibility study for plans to roll out the software beyond its UK, US and European divisions.

Carmel Tyrrell, global systems and services manager for Guinness, said the set-up was aimed at providing full visibility of Guinness computing assets as well as providing the basis for global and regional IT teams.

"We can keep track of all jobs we need to carry out," said Tyrrell.

The management software enables Guinness to capture information and keep track of details such as licence agreements.

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy