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NHS gets service credit for e-mail outage

The NHS will get money off its next bill from BT's Syntegra subsidiary following the recent disruption to the Health Service's...

The NHS will get money off its next bill from BT's Syntegra subsidiary following the recent disruption to the Health Service's e-mail system, according to Department of Health (DoH) officials.

A DoH spokesman explained, "Syntegra will give us a service reduction because something went wrong with their back-up system." He was unable to confirm the exact value of the service reduction.

A spokesman for Syntegra confirmed that the company expects to provide the NHS with a reduction in its next bill following the disruption. Syntegra is currently reviewing the situation with the NHS, he said.

Users have already called on Syntegra to improve its back-up procedures in the wake of the recent firewall failure at a BT datacentre, which caused e-mail delays for thousands of NHS professionals.

The firewall was destroyed on 1 September by a power surge from an electricity supplier, causing severe disruption to external mail from the NHS to the Internet.

The NHS and Syntegra are working to resolve the back-up issues. The DoH spokes- man said, "Syntegra is working with the NHS Information Authority to ensure that the system is improved."

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