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New guidelines to help IT managers

Will Garside
The British Standards Institute (BSI) is to launch new guidelines to aid IT departments in their attempts to overcome long-standing problems.

The BSI 15000 standard, which is set for introduction early next year, has been drawn up with the help of the British Computer Society, the Office of Government Commerce and the IT Services Management Forum.

Its purpose is to help simplify security procedures, change control, and support practices and the delivery of IT services.

However, Aiden Lawes, the chief executive officer of the IT Services Management Forum and a key contributor to the new standard, warned: "People are looking for a panacea for all service problems. BSI 15000 is not a way of fixing it overnight, although it is a good start."

Lawes believes that organisations intending to adopt BSI 15000 should avoid implementing it piecemeal and should use the standard as an opportunity to re-establish centralised control.

"We talk to members who say that they already have policies to manage IT services," said Lawes. "But when you look closer, many of these policies are different in various parts of the organisation and this leads to problems."

More information on BSI 15000 can be found at
www.bsi-global.com/About+BSI/Standards/itservices.xalter.

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