News

Revenue will buy services online

Mike Simons


Mike Simons

The Inland Revenue has signed a three-year framework agreement with Computacenter for online procurement of telecoms, IT and supply services.

Computacenter beat ICL for the deal, which is expected to be worth £42m a year. It covers equipment and services over which the Revenue wants to keep control and not hand over to its business process outsourcer EDS.

John Yard, the Revenue's IT director, said, "The Inland Revenue is committed to making full use of e-commerce. We have included a condition in the contract that Computacenter must integrate all our ICT procurement into an online catalogue by November this year."

Neil Cox, in charge of government marketing at Computacenter, said a key part of the contract would involve the Revenue's expansion into "contact centres".

Following the successful opening of a pilot centre in East Kilbride, Strathclyde, last year, the Revenue intends to build a series of Web-enabled call centres that allow the public to communicate by phone and provide online access to the tax man.


Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
 

COMMENTS powered by Disqus  //  Commenting policy