The Inland Revenue has signed a three-year framework agreement with Computacenter for online procurement of telecoms, IT and supply services.
Computacenter beat ICL for the deal, which is expected to be worth £42m a year. It covers equipment and services over which the Revenue wants to keep control and not hand over to its business process outsourcer EDS.
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John Yard, the Revenue's IT director, said, "The Inland Revenue is committed to making full use of e-commerce. We have included a condition in the contract that Computacenter must integrate all our ICT procurement into an online catalogue by November this year."
Neil Cox, in charge of government marketing at Computacenter, said a key part of the contract would involve the Revenue's expansion into "contact centres".
Following the successful opening of a pilot centre in East Kilbride, Strathclyde, last year, the Revenue intends to build a series of Web-enabled call centres that allow the public to communicate by phone and provide online access to the tax man.