Sheffield City Council has called in consultants from PricewaterhouseCoopers to evaluate a programme proposed by CSL, its housing benefit IT outsourcer, to get the service back on track.
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Last week the council told CSL, a subsidiary of financial services company Deloitte & Touche, the level of deduction it would make for a claims backlog which the company failed to clear by New Year's Eve, as part of an agreed rectification plan (Computer Weekly, 13 January).
In an effort to hit service level agreements, CSL has shifted large parts of its Sheffield work to a regional centre in Barrow-in-Furness.
Andrew Dolling, Sheffield's financial services manager, said, "Basically, it is a juggling act. We want to keep employment in Sheffield, but we also need to deliver a service."
Councillors met this week to discuss PricewaterhouseCoopers' verdict.