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Utilities improve their Web site performance



There has been a major change in the performance of utilities' Web sites since we last highlighted the sector ( Computer Weekly, 18 November 1999). All now have less than 1% errors.

Sean Sullivan, e-business director at United Utilities, parent company for NorWeb, said the changes to the site "were not rocket science".

Having discovered that the NorWeb site was performing badly compared to other United Utilities' Web sites, NorWeb's Web-master put the problem down to the server which hosted the site. "Our old server had poor connectivity, so we changed it."

Generally, among the utilities Web sites tested, average speed is down to 2.94s compared with 4.8s previously.

Scottish Power and Thames Water could be faster, but they have low error counts. On balance the best managed site is, as previous, Hyder's.

  Home page download time (s) Number of time site failed out of 1,000 attempts Size of home page (Kbytes)
Hyder 1.97 4 42.3
London Electricity 4.16 12 66.2
Norweb 5.08 206 15.4
Scottish Power 8.35 5 70.1
Thames Water 4.45 3 52.4


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