News

Packard Bell stops shipping Sandy Bridge machines

Jenny Williams

Packard Bell, part of the Acer Group, has stopped shipping products with a flawed Intel chipset and has advised customers to return affected machines.

Last week, Intel said it had discovered a design issue in a recently-released support chip, the Intel 6 Series, code-named Cougar Point. The chipset is used in PCs with Intel's latest Intel Core processors, code-named Sandy Bridge.

The company said it had implemented a silicon fix, which means existing motherboards will not work without replacing the chipset.

The flaw affects the Serial-ATA (SATA) ports in the chipsets, which Intel said may degrade over time, potentially affecting the performance or functionality of SATA-linked devices such as hard disc drives and DVD-drives.

In a statement, Packard Bell said it was proud to offer products free from defects of materials or workmanship and wished to minimise any impact of the issue on its customers.

Packard Bell is setting up a website to help customers find out if their PCs are affected by the problem. Meanwhile, customers can find instructions on the Intel website.

Customers with affected PCs will be offered fixed chipsets when available from Intel under the Packard Bell warranty. The company advised customers to contact retailers to return faulty machines.

Lenovo, Dell and Toshiba have also recalled Sandy Bridge machines.


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