Anglian Water has signed a five-year IT services contract with Capgemini to provide IT infrastructure and core business applications.
The multimillion-pound outsourcing contract will base IT infrastructure at Capgemini's new "Merlin" datacentre in Swindon. Applications management will be based in the UK and India, with a dedicated IT helpdesk at a Capgemini facility in Romania.
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Chris Boucher, director of information services at Anglian Water, said, "Effective IT is vital to everything we do, from planning, constructing and maintaining our water and waste network to serving and billing our customers. It is set to become even more important over the next five years in meeting our own ambitious business objectives, and in meeting or exceeding the expectations of our customers and the regulator."
Anglian Water is one of the largest water companies in England and Wales, with more than six million domestic and commercial customers across eastern England. It has invested more than £2bn in building and maintaining water and waste water networks over the past five years.
Peter Harris, vice-president at Capgemini UK for utilities, said, "Our contract with Anglian Water reflects the new face of IT outsourcing, in which mere efficiency is a given and the real objective is to support positive change across every dimension of our client's business. We look forward to putting this proven approach into practice at Anglian Water."
Capgemini's services for Anglian Water are scheduled to go live in February 2011.