The government must use social networking, wikis and blogs to interact with the public and improve internal communications, according to the latest report by KPMG's government and IT advisory practice.
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The report, Dynamic technologies for smarter government, claimed budgetary constraints and the commitment to greater transparency and open data will encourage the public sector to adopt new technologies and Web 2.0 applications.
KPMG's UK head of IT advisory for government, Keith Bannister, said, "With the public sector facing intense scrutiny of its budgets it should clearly be exploring where these tools can ease financial pressure and improve public service delivery."
Outlining a four-point plan, the report suggests the government create a collaborative operating model, rationalise existing applications and provide infrastructure to support Web 2.0 systems, as well as reduce IT costs through cloud computing.
"This is clearly a radical and growing change which is popular. But the government needs to overcome resistance and address concerns over security of information, current commercial arrangements and the breakdown of hierarchies, if it is to benefit fully from these new technologies," said Bannister.
KPMG whitepaper: Dynamic Technologies for Smarter Government >>