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Thetrainline.com pays £15m to extend Capgemini deal

Online ticket provider Thetrainline.com has extended its infrastructure services contract with Capgemini for £15m.

Under the five-year extension which starts this year, the outsourcer will continue to provide round-the-clock support to the ticket company's entire IT infrastructure, including its online and call centre customer-facing systems.

The deal includes the running of Thetrainline's datacentre in Yorkshire, where virtualisation technology will be deployed and application support provided from a Capgemini site in India.

Thetrainline expects the volume of applications support and management activity will rise so the contract extension with Capgemini will also cater for the increased workload.

The relationship between the two firms dates back from 1997.

"Our new deal will give us and our customers an improved service with higher flexibility, greater control, and transparency of processes," said Murray Hennessy, Thetrainline.com's chief executive.


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