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Aviva software fields thousands of HR enquiries

Karl Flinders

Software used by Aviva to provide immediate answers to HR inquiries has helped the insurance giant answer thousands of questions from staff during its global rebranding excercise.

The system, which was installed in 2007, helped the company communicate with staff when it re-branded from Norwich Union to Aviva. In one day it successfully answered 7,000 questions from staff about the re-branding exercise.

Aviva is now looking to use the AskHR software, from Transversal, in other regions of the world.

Common subjects covered are holiday entitlement, maternity/paternity leave policies, redundancy and sickness absence. The company answered a total of 202,000 questions in 2009 and more than 90% of the people asking questions were satisfied with the answers they received, Aviva said.

The system is available on the Aviva intranet.

"AskHR has helped us to radically improve the service HR provides to employees within Aviva," said Catherine Tausney, head of HR advice services at Aviva. "As it has grown in size and scope, it is not just helping day-to-day operations but is underpinning the communication of major change across Aviva."


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