Sidekick users sue T-Mobile over data loss

News

Sidekick users sue T-Mobile over data loss

Warwick Ashford

Users of Microsoft's Sidekick smartphone have sued T-Mobile over the loss of personal data caused by a server failure in Microsoft's Danger subsidiary.

Two US class-action lawsuits allege T-Mobile misled customers into believing that their data was more secure than it was, according to reports.

One lawsuit claims T-Mobile's main selling point for the device was that users would always have access to their data, which would be stored safely and securely.

Last weekend T-Mobile told Sidekick users that data not currently on their devices had most likely been lost due to a server failure at Microsoft subsidiary Danger.

The other lawsuit claims that T-Mobile's advertising did not disclose that customers' stored data may not be retrieved if there was a server failure.

T-Mobile has declined to comment on the lawsuits, but said it is confident that most data will be recovered.

Microsoft said all data will be restored and only a minority of Sidekick users are still affected.

A company spokesperson said Microsoft has improved the overall stability of the service and installed a more resilient back-up process.


Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.
 

COMMENTS powered by Disqus  //  Commenting policy