Whitepaper: ITIL for the small and mid-sized business (SMB)
- Posted:
- 16:51 07 Dec 2005
Small and mid-sized businesses (SMBs) experience business issues and challenges that are inherently different from those of larger enterprises.
They generally have smaller workforces, lower budgets and less complex IT environments than enterprise organisations. And yet SMBs must meet the same types of demands as enterprise organisations, and optimise service levels to support business objectives, control costs and align IT with what matters to the business.
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