Lloyds launches online travel notification service

Lloyds launches notification service for online and mobile banking customers to inform it when they will be out of the country

Lloyds Bank has launched a notification service which allows online and mobile banking customers to inform it when they will be out of the country

Customers can use the service by logging into online or mobile banking and adding their travel dates and destination on their profile page.

The updates are instantaneous, allowing users to submit travel information at any time of day.

The service has been created to avoid users' accounts being blocked due to “suspicious activity” when using their cards abroad.

Adrian Bryant, director of digital at Lloyds Bank, said digital updates would make its travel notification service more convenient for customers.  

“We know that our customers find travel notification a useful service and previously they would have had to visit a branch or activate this through telephone banking. Enabling customers to provide us with this information in real time means they can do it where and when it’s convenient for them, even if that is 2am in a departure lounge,” he said.

According to Bryant, the bank is expecting a 50% increase in customer travel notifications over the next year.

The Lloyds banking app, which is available on the Apple App Store and Google Play, also allows customers to access their account using Express Logon, make payments, open accounts and pay people via their mobile phone using the PayM service.

Lloyds has been experimenting with more digital ways to provide customers with banking services. 

In December 2014 it launched a scheme to allow business customers to pay cheques in via their smartphones by taking a photo and sending it through an app. The firm also introduced a system allowing customers to use their online profile to book face-to-face appointments in an attempt to keep branches alive.

Lloyds recently cut thousands of jobs as part of a “digitisation strategy” which meant many manual tasks were automated.

The bank launched its Simplification Programme in 2011, predicting savings of £1.5bn in 2014 by reducing layers and simplifying processes.

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